I would be lying if I thought this was a VPN for grandma. All of it is not only made available by them with an actually maintained blog, but you’ll find everything relevant within mullvad’s countless github repositories. It’s always wiser to consult these pages first before reaching out to Mullvad’s support team as it saves you more time.Įverything from the configuration of their servers, to the configuration of YOUR client, to the third-party threat analysis done on their infrastructure. Guides: The Guides page is also categorized into several topics, from installation guides for different devices and operating systems, to servers, supported protocols, and policies.There are questions about accounts and payments, security, and networking. The FAQs are extensive and divided by topics. FAQ section: The section covers a wide range of questions.Mullvad also tries hard to answer questions even before people ask them by having the following resources: It really makes customers feel like a real team is supporting them. This is unusual as many in the VPN industry don’t give out this information.
If you’re in the same time zone as Sweden, you can expect them to be faster during normal business hours.Ī unique aspect of their customer service is that they provide the actual names of their ownership team, as well as a physical building address. They are prompt to reply to all inquiries, within 24 hours is normal.
The email address of Mullvad’s support team is available on their website. They will also enjoy the error reporting feature included so they can see what has gone wrong. Advanced users will be able to change the few setting which suit them if they wish. Mullvad have built useful features into their VPN client, but have taken most control out of the average user’s hands. There’s no reason to change anything here if you don’t know what you’re looking at: The advanced setting can be accessed, but they are not simple toggle buttons. The ‘Block the internet on connection failure’ checkbox is their VPN killswitch: The Settings tab is equally drab and shouldn’t be messed with. They have setup the VPN client the way that they want it used and allow it to do its job: The client itself is very plain, with few distraction. You get 3 hours for free with any account, so why not try it out? You then need to input your account number, which you get from their website. You then do a drag-and-drop to install it:
From there you open the DMG file, which takes about 5 seconds. The software itself is a 21 MB file on Mac, and we downloaded it in about 15 seconds. They use strong encryption, good tunneling, and a VPN killswitch that will protect you if everything else fails. These are all very useful features which can help you better protect your privacy.
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